Design journeys
Compose ordered steps with timing, channel and stop conditions.
LEDGER ENGAGE
Turn customer context into timely action.
Engage is the communication layer of Ledger Business: plan customer journeys, prepare content and respond to lifecycle events while keeping consent and review in the workflow.
LEDGER SIGNALSFrom signal to relevant conversation.Channel availability depends on configuration and rollout.
CUSTOMER ENGAGEMENT
A system for planned, accountable communication.
The Engage codebase contains journeys, scheduled actions, social content, profile data and collections orchestration. The site describes those capabilities without implying every channel is live for every tenant.
Review before launch
Preview a journey schedule before creating actions.
Track actions
Store scheduled actions with durable identifiers and delivery status.
Prepare social content
Create channel variants and keep publication separate from preparation.
Respond to revenue events
Connect overdue invoice events to a defined follow-up journey.
Respect boundaries
Scope journey and content records to the tenant and support tenant data export.
How the pieces connect
Context makes engagement more useful.
Engage can receive business events and turn them into a scheduled, reviewable sequence. Its own operational data remains in the Engage service; other products exchange information through contracts and events.
Business eventAudience contextJourney rulesScheduled actionOutcome
Continue exploring
See the underlying framework.
Explore the common control plane and reusable services that support Ledger Business.